Please read all terms and conditions.

You must read these terms and conditions to make sure that they contain all that you require. These terms and conditions are an agreement between you, the customer and myself James Glover of DroneDrop-Off. By clicking the button marked ‘I agree’ on the website http://dronedrop-off.co.uk/ requesting an estimate and initiating a repair, you are agreeing to the terms and conditions stated in this document.

Application

The terms and conditions apply to the purchase of the services and goods by you (the Customer or you). I am James Glover trading as DroneDrop-Off with the email address [email protected] (James Glover or DroneDrop-Off or I or me).

These are the terms on which I sell the services and or goods to you. Before placing an order on the website or via my Facebook page, you will be asked to agree to these Terms and Conditions by clicking on the button labelled ‘I Accept’ on my website. If you do not click on the button accepting these terms and conditions you will not be able to complete the order. You can only purchase the services and goods from me if you are eligible to enter into a contract and tick the button labelled ‘I accept’ on the website.

Interpretation

Customer - an individual or business who purchases goods or services from a shop or business.
Contract - the legally binding agreement between you and me for the supply of the services and or goods.
Goods - any products/items that I supply to you.
Order - the customer’s order for the services from me (DroneDrop-Off).
Privacy Policy - the terms on which I will deal with confidential and personal information received from you the Customer.
Services - the services advertised on the website and this includes any goods of the description and quantity listed in the order (in these terms and conditions the service is a drone repair/drone or electronics related repair).
Website - my website http://dronedrop-off.co.uk/ where the services are advertised.
Your/You - you the customer.
Me - me the supplier of the service or goods. (DroneDrop-Off).
Myself - me James Glover/DroneDrop-Off.
Discrepancies - lack of compatibility or similarity between two or more facts.
Facebook page - my Facebook page https://www.facebook.com/DroneDrop-Off-Crashed-Drone-Repair-597117564144334.
Item – the device or devices repaired or replaced.

The Service

The description of services in the Website, Facebook Page, Catalogues and any other forms of advertisement are for illustrative purposes only, there may be small differences or discrepancies. It is your responsibility to ensure any details and information you provide is accurate.

Drones will be inspected on arrival with me and any visible defects or damage recorded, photographed and advised to you, the customer prior to the repair commencing. All services on the website http://dronedrop-off.co.uk/ are subject to availability.

All services on the Facebook page “DroneDrop-Off - Crashed Drone Repair” are subject to availability.

I reserve the right to make any necessary changes to the services to adhere to any laws or safety requirements.

Customer responsibilities

As the customer, you must cooperate with me in all matters relating to the service providing me with any required details in order to complete the service.

Failing to comply entitles me to cancel the order.

Personal information

I keep and use all your information strictly under my privacy policy listed on the website http://dronedrop-off.co.uk/privacy.

I may contact you using email or any other form of online or phone communication. More can be found about the privacy policy on the website http://dronedrop-off.co.uk/.

Basis of sale

No parts of the contract can be changed after it has been entered into unless agreed by myself DroneDrop-Off and the customer you. By placing an order with me, you are entering into a contract to purchase a repair of your drone or related item.

If a repair is arranged and DroneDrop-Off are not able to complete it, or parts are unavailable, delayed or if there is a price change, you will be notified immediately.

Price and payment/process

After you have filled in the form and I have received your email with the details of the damages to the item (such as video footage or photographs) I will assess the damage and let you know if I can repair the item for you. An initial estimate of the repair cost may be advised at this stage, this is an estimate and is subject to change once the drone is received and inspected.

If I can commence with the repair and you want to send the drone or related item/product to me or to drop it off for inspection for a quotation, a mutually convenient time and date will be organized.

It is your responsibility to send the item to me or deliver it to me in person at the agreed date and time.

If you do not get the item to me at the agreed date and time DroneDrop-Off reserves the right to cancel the repair. Please note, you will still be responsible to cover any costs incurred by DroneDrop-Off not limited to getting the item back to you. After receiving the item from you I will inspect it and record/photograph any visible damage and send an email to you with a quote based on the inspection and the photos/videos of the damage noticed. In some cases, the drone will need to be opened for further inspection before the quotation. If this is the case you will be notified in advance and will need to agree to this further inspection before I open the drone

I reserve the right to amend the quotation during the repair if more damage is found inside or on the drone or related item/product. I will keep you the customer informed throughout the process. If you do decide to go ahead with the repair, I will advise an approximate timescale.

If you decide not to go ahead with the repair, I will send the item back or arrange a convenient time with you to collect it. I reserve the right to charge return postage and packaging costs if for any reason the repair does not go ahead.

When the payment of the requested deposit is received to cover the parts I will start the repair. Please note, once the repair has commenced I will not accept any refunds or cancellations. In some cases I may not request a deposit, if this is the case there will be one payment requested once a successful repair has been confirmed.

When the repair is finalized and I have completed the necessary checks and tests to confirm the item is working again, you will receive a final invoice to cover any other costs such as labour and return postage. I will advise by email, other online or phone communication to confirm a successful repair and send a short video showing the item working again.

To complete payment I will provide you with bank details to transfer the payment across to the correct account or if you are collecting the drone in person you can pay via cash.

The item will be sent back on receipt of payment (or in the case of the collection in person it will be given back to you as soon as payment is received). I aim to return the drone within 2 days, however, if this is not possible, I will keep you updated of any delays. If you cancel payment via your bank etc. during or after the repair and/or refuse to pay I reserve the right to keep the item in place of payment.

If payment is not received within 30 days of the invoice being issued, I reserve the right to sell the item in order to recoup the cost of the outstanding amount.

Parts removed from the drone

You as the customer are welcome to request the return of the damaged parts removed from the item. DroneDrop-Off reserves the right to dispose of or keep the damaged parts if there is no request for them to be returned. If the customer wants any parts returning this must be made clear before sending the item to me.

Shipping

Sending the item

It is your complete responsibility to organize and pay for postage and packaging to get the item to me. However, return postage and packaging will be organised by DroneDrop-Off at your expense.

When sending the item in I recommend using a reputable service such as Royal Mail, Parcelforce or DPD or other such reliable and insured courier services. It is your responsibility to send the item packaged securely, I recommend using the original box for the item if possible.

I will not be held responsible if your item is further damaged in shipment and it is your responsibility to raise any dispute with the courier if any such issues occur. For this reason, it is recommended that you the customer send your item insurance covered for its full value.

I recommend that you remove the SD card from the item and any of the following accessories; propeller guards, take-off and landing pad, lens wipes and anything similar. The items I require for a drone repair are - drone, propellers, battery, charger and remote control. If the repair is for any other item, I will advise you what is required to be sent.

I will not be responsible for the loss of anything sent that I have advised is not required. It is your responsibility to ensure the item is sent securely to the supplied address, DroneDrop-Off will not be held responsible for but not limited to the loss of any item delivered to a wrong address. Please see the liability section for further clarification.

Return of the item

I aim to get the item back to you without delay; the item will be sent back to you fully tracked and with full insurance cover for the estimated value of the item advised by DroneDrop-Off. As advised, unless otherwise agreed, you are responsible in full for all shipping/postage and packaging costs.

I will not be responsible if the item is delayed during delivery for any reason, this can include but is not limited to acts of God, weather conditions and/or courier/posting problems. If you fail to take delivery of the item, I reserve the right to charge for a re-delivery or costs of storing the item if required.

On return shipping if you supply me with the wrong shipping address/invalid address or a parcel needs to be re-routed I will not be responsible for any loss of the item. You are responsible for giving the correct delivery address and you agree to pay any extra shipping charges caused by your mistake. However in most cases, if you notify me of the correct delivery address before I send the item back it should be fine but I cannot guarantee this.

If you supply me with the wrong shipping address and as a result of this the item is lost, you are fully responsible for this and DroneDrop-Off will not be liable for any loss of the item.

Receiving of your item

Once you have received your returned item please check it to make sure that it has not been damaged in the post. If your item is damaged, please contact me immediately. You will need to keep any packaging as the courier may need this as evidence, you may also need to provide photographic evidence of any damage incurred.

Testing of the item

To ensure your item is working after the repair I will carry out some tests. This will usually be 1-4 test flights if it’s a drone or approximately 20 mins of testing if it’s a gimbal/camera or other items. Due to these necessary checks, there will be a small amount of extra use on your item, including but not limited to extra cycles on the battery which you provide. The test will be to test the parts replaced and does not show any guarantee.

Warranty/Guarantee

DroneDrop-Off does not offer any guarantee for any of its services or products.

You must get in touch within the 90-day warranty period if there are any issues related to the repair carried out and detailed on the receipt. The 90-day warranty starts from the date on the receipt.

In order to initiate a warranty claim, I must be notified in writing with the original receipt supplied within the 90-day warranty period. The original receipt is required for a warranty claim, if it is not present or is deemed a copy or tampered with by DroneDrop-Off, I reserve the right to decline the warranty claim.

The warranty only covers the parts replaced by DroneDrop-Off. Any faults occurring that are not directly related to the original repair are not covered under this warranty and will be subject to additional charges. If upon inspection by DroneDrop-Off it is found that the item has been used improperly either intentionally or otherwise it is not covered under the warranty.

The warranty only covers the parts replaced by DroneDrop-Off. Any faults occurring that are not directly related to the original repair are not covered under this warranty and will be subject to additional charges. If upon inspection by DroneDrop-Off it is found that the item has been used improperly either intentionally or otherwise it is not covered under the warranty.

In the case of a successful warranty claim, DroneDrop-Off will repair or replace any faulty parts and components on the item that were originally repaired or replaced by DroneDrop-Off. Repairs carried out by third-party repairers will not be covered and will void the warranty.

The warranty does not cover loss of income in any form, loss of data and only covers the items/devices repaired by DroneDrop-Off and detailed in the receipt. In the case of a warranty claim customers are responsible for covering postage costs to get the item to and from DroneDrop-Off within a two-week time scale.

The Warranty will be void if:

• The item is crashed or has damage caused by issues not related to any repairs carried out by DroneDrop-Off including but not limited to pilot error, signal interference/wireless interference and it is up to DroneDrop-Off to determine this.
• There is, or has been any modifications made to the item unless the modification was completed by DroneDrop-Off.
• The item is used not in accordance with the original manufacturer’s operation manual.
• There is damage caused by acts of god but not limited to things such as storms/adverse weather conditions.
• There is damage caused by using third-party or aftermarket non-manufacturer made items/accessories.
• The item is opened/dismantled by anyone other than DroneDrop-Off.
• There is damage caused by operating the item with defective parts or accessories.
• There is damage caused by but not limited to operating the item with issues such as stress cracks or app errors or any other errors/issues.
• There is or has been any third party or aftermarket non-manufacturer installed/recommended software installed on the device.

It is solely up to DroneDrop-Off to decide if warranty requirements are met. DroneDrop-Off reserves the right to decline a warranty claim for any reason as explained above.

DroneDrop-Off does not offer a warranty for some services and products, however, you will be advised of this in advance of work commencing. This will also be noted on your customer receipt on completion of the repair.

Original warranties

Please note during the service of the repair on your item your original manufacturer's warranty or previous repair company’s warranty may be void. It is your responsibility to check this before sending the item to me. I will not be held responsible for any invalidity of warranty caused by the repair.

Extra investigation

Sometimes items require further investigation if changing a part hasn’t resolved the problem, this can sometimes mean an alteration to the quoted price. If this occurs, I will contact you without delay and we will work together to come to an agreement regarding any additional cost.

Charges for the failure of repair and cancellations

If you require cancellation of the repair I reserve the right to keep any deposits/money paid to cover the cost of parts and you will still be required to pay return shipping/postage. If the cancellation is due to me being unable to complete the repair only return shipping will be charged and you will be refunded the remainder of any monies paid. The item will be returned in as close to the condition I received it.

Cancellation is not allowed after the repair has started, if you do require a cancellation you must notify me before I start the repair. A repair usually commences as soon as you agree to the final quotation price.

Data stored on items

It is recommended that data stored on the item is backed up before sending it to myself, DroneDrop-Off. DroneDrop-Off is not responsible for any data loss, it is your responsibility to remove/backup any data on the item.

Liability

Every effort will be made to keep the item in good condition. However, items will need to be opened during the repair and there is no viable way around this.

When opening the item for the repair it may cause some small marks or damages including, but not limited to scratch marks, small deformations. DroneDrop-Off is not liable for any such marks or damages caused during the repair.

I will not be held responsible or held liable for any data loss or corruption/damage, revenue loss or profits loss or any financial loss due to the service or due to any other reasons either during, before or after/completion of the service.

As previously advised DroneDrop-Off will not be liable for any invalidity of warranty caused by the services/products offered.

Drone-Drop-Off will not be liable for any loss due to any sort of delays.
DroneDrop-Off will not be liable for any loss more than the quoted repair price.
DroneDrop-Off will not be liable for any previous repairs damage.

DroneDrop-Off will not be liable for but not limited to the loss of any item delivered to a wrong address when sending the item to DroneDrop-Off.

Please note any advice that is offered by DroneDrop-Off is taken at your own risk. I will not be liable for any losses associated with any advice given.

Privacy policy and cookies policy

By agreeing to these terms and conditions you are also agreeing to my privacy policy and cookie policy as listed on my website http://dronedrop-off.co.uk/privacy on the policy’s page.